Visitor
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1 Message
Will not let me pay online
I have tried for several days and over a week to pay my bill online.
Every single time it will not accept my payment.
I have tried two different cards several times and still will not take my payment.
Now I'm turned over to collections and it's not my fault. I know the money is in there.
This pay by online app really sucks.
I apologize but it pisses me off when the website continues to deny my payment and I can't find a way to talk to a human to straighten this [Edited: “Profanity”]
I'm tired of waisting my time for nothing but agitation.
XfinityJeffB
Official Employee
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877 Messages
5 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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