Will my service be disconnected after a payment is made of the payment is lower than the minimum payment?

My bill jumped by an extra $200 almost this month. So now the minimum payment is double. I've been paying on it monthly after losing my job. It's not the full amount but it's still a lot of money I could use on other bills. I found a new job and am getting back stable but now that the minimum payment is double I can't pay it. If I pay on it, but not the full minimum payment, will I be disconnected anyway? Basically, are they gonna disconnect me after I give them money?

Responses

XfinityJorge

Official Employee

•

1.7K Messages

4 months ago

user_l1plmw Hello there! We see that you have some questions about the billing and we are happy to answer your eustions. Can you send us a DM with your name and address for us to clear this up? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_l1plmw

Will my service be disconnected after a payment is made of the payment is lower than the minimum payment?

Was this helpful?

XfinityJorge

New to the Community?