It is likely that you may have had a promotion that expired. You can always check to see if you are on a promotion by viewing page 3 of your billing statement as it will detail your promotional discount and end date in green writing. The Understanding your Xfinity bill article shares a good example of what this looks like, while the View your Xfinity bill history online article will show you how to view your billing statements. Have you already checked to see if it was indeed a promotion that had expired?
EG
Expert
•
121.8K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinM
Official Employee
•
1.1K Messages
5 hours ago
Hi @user_uebjeh,
It is likely that you may have had a promotion that expired. You can always check to see if you are on a promotion by viewing page 3 of your billing statement as it will detail your promotional discount and end date in green writing. The Understanding your Xfinity bill article shares a good example of what this looks like, while the View your Xfinity bill history online article will show you how to view your billing statements. Have you already checked to see if it was indeed a promotion that had expired?
0
0