Visitor
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1 Message
WiFi Bill up 33%!!??
This is [Edited: "Personal Information"].
why has our monthly bill gone up 33%, from $65/mo. to $86/mo.? This is insane!
Visitor
•
1 Message
This is [Edited: "Personal Information"].
why has our monthly bill gone up 33%, from $65/mo. to $86/mo.? This is insane!
XfinityJeniece
Official Employee
•
2.4K Messages
3 months ago
Hey there @ja_831026, thanks for reaching out through Xfinity Forums regarding your billing details. I know how important it is to have a bill within your budget. We are happy to help you with ensuring you have the right promotion. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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