4 Messages
Why take a custimers money and still not give service that has already been paid?
I was told I owed on another account I never knew about two weeks into my new service. Paid all fees I was told I owed. Money has been deducted from my bank account and now 5 days without service with no explanation. I've even prepaid for services I don't have. It's the fact that my one account doesn't mean a thing. Worst company ever.
EG
Expert
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100.6K Messages
6 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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1.2K Messages
6 days ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_3c573b . I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_3c573b
4 Messages
3 days ago
I have received nothing and still no service. Its been over a week now and no one has reached out to me about this issue. Still have the money requested of course.
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