Why take a custimers money and still not give service that has already been paid?

I was told I owed on another account I never knew about two weeks into my new service. Paid all fees I was told I owed. Money has been deducted from my bank account and now 5 days without service with no explanation. I've even prepaid for services I don't have. It's the fact that my one account doesn't mean a thing. Worst company ever.

Responses

EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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3.2K Messages

2 years ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_3c573b . I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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U

user_3c573b

4 Messages

2 years ago

I have received nothing and still no service. Its been over a week now and no one has reached out to me about this issue. Still have the money requested of course.

4

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MNtundraRET

Gold Problem Solver

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5.9K Messages

Did you reply as asked? No one can help if you refuse to trply.

Retired Expert

Gold Problem Solver

2 years ago

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U

user_3c573b

4 Messages

I must have sent it to support. I thought I did but apparently not where I should.

[Edited - Personal details removed]

(edited)

2 years ago

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U

user_3c573b

4 Messages

@MNtundraRET

I received this today. I will follow the instructions given. Thanks

Hey there, [Edited - Personal details removed]! How is your morning treating you? I can see that the balance on the previous account has been paid and there is no equipment associated with the account at this time. We can go ahead and restart services on your new account as soon as we get the collections hold removed for you. Are you able to swing by your local service center to get that taken care of? You can find the closest store here and you can even use that link to schedule an appointment to save time waiting in line :). You can also call 1-800-934-6489 and speak with retention and they'll be able to get service back.

(edited)

2 years ago

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Again

Expert

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31.5K Messages

@user_3c573b

By now you probably know that if you moved into an apartment, or any other rental, or bought a house with a previous owner, you paid their outstanding bill, something you didn't need to do. This happens more than you may think - a previous resident doesn't pay their bill and a new resident moves in, starts service, and then it's suddenly off. New resident is livid. A phone call saying you're a new resident and how could service be shut off.

So, all you needed to do is show a lease and a photo ID, and service could be started again. I'm sorry this happened to you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

Billing

user_3c573b

Why take a custimers money and still not give service that has already been paid?

EG

XfinityDena

user_3c573b

MNtundraRET

user_3c573b

user_3c573b

Again

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