Why is your website so slow?

Xfinity, can you please fix your website? I am trying to change my auto payment method, but cannot even just pass the billing page for the past hour. In the modern day and as a communication company, this is a bit ridiculous. Please fix it. 

Crazy that this is the largest home internet provider in the country and the website is quite literally unusable. I imagine it's the countless users constantly trying to figure out why their bill mysteriously went up by 30% or check out how many people are affected by the monthly internet outage. Yes my browser is up to date, yes the cookies/cache are cleared regularly, no I'm not live streaming on multiple device.

It is absolutely terrible I have never experienced anything like this with any other website. Even Home Depot who has a very slow website is better.  What is going on?

Look at that, it's already been another month and another different website error when trying to pay. This time it was 'Error 500 - Internal Error', which incidently is one they absolutely cannot blame on any browser.

As soon as my contract expires I am done with Xfinity I have been with them for 30 years but this is ridiculous.

I've been a long long time customer of Comcast/Xfinity and their website has always been slow to load, it's pretty obvious that Xfinity benefits if people call them and place orders/changes to packages. This is a very easy way to confuse consumers with the costs and packages rather than seeing it all organized in a list in front of you and being able to easily compare to what's available. It's 2024, if this isn't a sham issue made up by Xfinity then that would be an extremely embarrassing example of Xfinity's service quality.

If you want real support that is actually honest and useful, the Xfinity subreddit has official Xfinity employees who are amazing at helping via messaging on Reddit. Much better than on Xfinity's website.

Now cue Xfinity support asking which browser I'm using and if I've cleared my cache.....

I'm so horribly frustrated with XFINITYs website. When you go to "Customize your plan" you just get stuck with bouncing balls. How can an internet company have a website that doesn't work? Oh because they don't care about customer service. Instead of replying to this forum, why don't you just fix the site? It's clearly a problem for a lot of people. I just don't get it. Maybe [Edited - Privacy] is just pocketing the money that should be going to customer service? Probably. It's time to care about the people who pay you and fix your site. And please reply with a human response, not some [Edited: "Language"]. Oh and yes I cleared my cache. LOL 

Yeah the Xfinity website is terrible, and they seem to being doing nothing about it.  It has always baffled me how an ISP could have quite possible one of the worst websites I have visited.  Navigating the site is terrible because each page take so long to load that you begin to thing it has frozen.  How many of you have to constantly log in every time you visit another page on their site.  Then you I have to go through the verification each time an no matter how many times I've checked the box that says don't ask for the verification for this browser it still asks me every time.  The bill pay is hit or miss.  This is one aspect Id think they would be in a hurry to address seeing as they are a business and want their money, but nope.  Still the bill pay works sometimes and sometimes it doesn't.  You have to cross your fingers whenever you are paying your bill each month.  When it doesn't work you have to call and give your information to some person overseas with an accent so think you can hardly understand anything they say and the only responses they have are the scripted ones on the screen in front of them.    

Just tried 3 times to pay my bill and keep getting a Error 500 and told to end the session or keep going ....as others have stated your web site leaves a lot to be desired that is not working correctly...and no its not us the customers issues its your issue flat out.

I've been doing business with Xfinity for about 2 years now. Great internet service. The website is just bad bad. It's the slowest business website I've ever encounter in my life.

I can only conclude it's on purpose because honestly after at least 2 years it's still the same. The company has the resources to make this just as fast as any other website in the industry. Maybe the idea is to push customers to the mobile app. Who knows.

I would say to users here do not even try to get technical support on this. Nothing will be fixed and no one from the company would acknowledge the above.

I also love how every time I go to log in to make a payment, I have to go get my phone for a code even though every single time I check the box to remember this device.  Now I just wait for the Xfinity response (yes cookies are enabled) where they blame my browser for this too, even though every single other webpage I use with two factor works fine.

I literally can't even like this comment. I get a "failed to perform conversation activity, please try again". This site is hot trash. So unbelievable ironic and typical of an ISP.

Wow I just tried to use this website and it is still slow as the messages above detail. I shouldn't have to clear cache, update router firmware or try other browsers. Every other site in the last 5 minutes has worked fine, only Xfinity is slow. Trying to navigate the xfinity website is like pulling teeth. I may switch to RCN just so I don't need to use the xfinity website.

The Xfinity website is unusable. It takes forever for pages to load, constantly makes you log back in, and constantly says it's having a problem accessing your account. Absolutely awful. I can't wait until Fidium Fiber is in my area and I can finally be shot of Xfinity.