Apologies for the issue and the experience that you described above.
Looks like we started the billing period with a credit balance/overpayment/balance forward of $1.01
Also looks like the promotional and discounted contract pricing on your Super Triple Play package ended. You were enjoying a $50 a month discount! The discount is now only $25 a month as per the agreement.
That $25 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional $2.10 this month for an all-in increase of $26.09 month over month (with the overpayment/balance forward of $1.01).
Definitely confusing - I hope that helps to explain.
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Accepted Solution
CCTeds
Official Employee
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18.9K Messages
7 m ago
@kayerak
Apologies for the issue and the experience that you described above.
Looks like we started the billing period with a credit balance/overpayment/balance forward of $1.01
Also looks like the promotional and discounted contract pricing on your Super Triple Play package ended. You were enjoying a $50 a month discount! The discount is now only $25 a month as per the agreement.
That $25 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional $2.10 this month for an all-in increase of $26.09 month over month (with the overpayment/balance forward of $1.01).
Definitely confusing - I hope that helps to explain.
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