kayerak's profile

New Poster

 • 

1 Message

Wednesday, November 25th, 2020 6:00 AM

Closed

why is my bill higher this month

Why is my bill higher this month

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

18.9K Messages

5 years ago

@kayerak 

 

Apologies for the issue and the experience that you described above.

 

Looks like we started the billing period with a credit balance/overpayment/balance forward of $1.01

 

Also looks like the promotional and discounted contract pricing on your Super Triple Play package ended. You were enjoying a $50 a month discount! The discount is now only $25 a month as per the agreement. 

 

That $25 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional $2.10 this month for an all-in increase of $26.09 month over month (with the overpayment/balance forward of $1.01). 

 

Definitely confusing - I hope that helps to explain. 

 

 

forum icon

New to the Community?

Start Here