kayerak's profile

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Wed, Nov 25, 2020 6:00 AM

why is my bill higher this month

Why is my bill higher this month


Accepted Solution


Official Employee


18.9K Messages

7 m ago



Apologies for the issue and the experience that you described above.


Looks like we started the billing period with a credit balance/overpayment/balance forward of $1.01


Also looks like the promotional and discounted contract pricing on your Super Triple Play package ended. You were enjoying a $50 a month discount! The discount is now only $25 a month as per the agreement. 


That $25 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional $2.10 this month for an all-in increase of $26.09 month over month (with the overpayment/balance forward of $1.01). 


Definitely confusing - I hope that helps to explain. 



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