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user_2w3e3d
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Tuesday, January 30th, 2024 5:20 PM

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Why is my $40 plan billed at $89?!

I moved and was at the end of a 12 month deal where my service was $34.99. When I moved my rate was supposed to be $40. I got my initial bill after the move for $89, and the agent said it was a gross error and my bill was adjusted down to $44. I'm rounding. Now my plan is still $40 as it says on my account, however I'm being billed $89 for a $40 plan. I have grown sick of calling every month to possibly be charged the correct amount, as I've been promised many credits that were never applied. I'm being told this bill is accurate now for equipment. I have no new equipment and everything is included in my $40 plan. Why won't Comcast take any accountability? I can't wait for google fiber to finish being installed in my neighborhood. [Edited: "Solicitation"]

Question

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Updated 

1 year ago

 • Edited

317

3

Accepted Solution

EG

Expert

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110K Messages

1 year ago

The concern is not "Community Center / Guidelines" related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

(edited)

0

XfinityArmand

Official Employee

 • 

2.1K Messages

1 year ago

HI there @user_2w3e3d!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can to address your billing concerns.  No worries!  You have reached out to the right team to get things squared away.  Please feel free to shoot us a private message so that we can work to get things ironed out.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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0

user_vt6j9t

1 Message

1 year ago

Agreed.  My recently (3 months) negotiated $40 bill has been increased by 40% with no change of service.  This monopoly really is taking advantage👎👎.  

3

XfinitySara

Official Employee

 • 

1.7K Messages

@user_vt6j9t - Thank you for sharing your similar concerns! Feel free to create a new post of your own so that we can take a further look for you (if you still need assistance).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_2w3e3d

2 Messages

@user_vt6j9t​ They have been doing the same thing to my elderly mother. Charging her between $130-$150 for internet and phone that she thought she was getting for $59.99. She's been unable to get them to fix anything for years. This needs to go to court. Thank you for your reply.

1 year ago

0

Again

Expert

 • 

31.4K Messages

@user_2w3e3d​ 

@user_vt6j9t​ They have been doing the same thing to my elderly mother. Charging her between $130-$150 for internet and phone that she thought she was getting for $59.99. She's been unable to get them to fix anything for years. This needs to go to court. Thank you for your reply.

Promotions roll off and prices go up; everyone has seen an increase in price over the years.  No one stays at one price over the course of many years; there is no "grandfather" rule.  In the course of 9 years I saw my plan go up from $120 to $195 and I made no changes nor did I ask for a new promotion because I would have lost many channels that I enjoyed.  I paid the price. 

FWIW, are you a manager on her account?  If so, you might be able to get another promotion for her.  If you're not a manager on her account, you might try to get her to do that so that you can monitor her billing and make changes as needed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

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