1 Message
Why is making a payment so difficult?
I've never had a more frustrating experience than trying to pay this Xfinity bill! I do not want to log in. I want to give you money.
In fact, it is so frustrating I am looking into internet service with a different provider
XfinityDena
Official Employee
•
3.2K Messages
2 years ago
Thank you for reaching out @user_xthfpd
When you are ready to make your payments we offer convenient self-service options to pay your bill through MyAccount, Pay your XFINITY by Comcast bill anytime by following the link: https://www.xfinity.com/bill-pay, visiting a local service center (https://www.xfinity.com/support/service-center-locations/), sending a payment in the mail, or by calling 800-266-2278 and using the automated system.
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user_rmtthg
1 Message
1 year ago
Literally the stupidest most time wasting experience with Comcast and all their stupid messages you’re sitting there waiting to listen to because it doesn’t let you bypass literally going to cancel my service because I can’t simply pay a bill without a 30 minute experience on their stupid system, so over it going to their competitor, I’ve had enough
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user_cj8xgt
1 Message
1 year ago
Comcast states never received my payment in mail.. odd all bills went to post office as usual.every one else received payments. I put a stop on this check so not to get washed. You call Comcast and they give me no help. Do these people answering phone have any clues to what job they are doing.
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user_ujjez5
1 Message
1 year ago
This happens to me every month too! it takes an hour on the app JUST TO PAY MY BILL... why is it so hard?
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user_4cf68eb
1 Message
1 year ago
I am so frustrated with trying to pay my xfinity bill online. They have the worst service. They want you to sign up for automatic billing. Why? Your services [Edited: "Language"]. We are about to cancel their services. We're going to get another internet service provider. Comcast cable aka Xfinity [Edited: "Language"].
(edited)
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user_iz7adf
1 Message
1 year ago
When ways to pay the bill are suggested by Comcast, most of them actually do not work, without a struggle and time wasted. And not only that, but the ways to pay the bill get smaller every month. For example, for awhile when I clicked on Chat with an Agent, I could pay my bill that way automatically - but tonight when I searched for Chat, it was no longer there. When I click on My Account, it not only makes me log in every time, but up comes a screen where I have to verify my phone number/account every month. I often pay bills late at night (and try to do it online, because it is "easier" - and my phone has been turned off. I have to turn it on and wait for it to come on, then wait for the code to type in the box, etc. Why in God's name would I need to verify myself/my phone/my account every single month? How many scammers are there who want to pay us? If I was me last month, I am still me - I haven't stolen my own identity. This is just harassment - and for monetary gain and a free ride for Comcast. And now other companies do the same thing. It is sick, twisted, and just like capitalism, it has to go. The reason we can't do anything is because Comcast, like many other corporations now, have a monopoly - they don't go after monopolies like they used to. We used to have a choice, in the "free market" system. But now, there is no choice but - wait for it - Verizon! Who is the same way. It won't change until consumers demand that monopolies are eliminated.
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