why is comcast [Edited] me?

thieves! do I literally have to start a court action to get these scum bottom feeders to return the money they stole from me.

absolute scam. STAY AWAY FROM THIS INTERNET SERVICE PROVIDER. 

I signed up for this service 3 years ago. the deal they gave me was the same as what they always are advertising, $50 per month for 800mbps as long as I signed up for auto-pay and enrolled in paperless billing. my router never came in the mail so after 5 months of getting billed for internet that I had no way of using, I came into the branch in Brooklyn Center. 

After looking up my account, they were able to see that I never received a router and that my total data consumption for each month was zero. They gave me a router that they had in the back of the store. I asked for a refund for the 5 months that I was billed while having no access to the service and was told that they could only refund me for 3 months because of some company policy. 

I never received any refund. Additionally, 3 months after picking up my router, they started billing my account $15 extra every month for not returning the original router that was never sent to me. Then, 2 months later, they started billing my account an extra $25 on top of that for another piece of equipment that I never ordered and was never sent to me. 

After comparing the charges made on my bank account to the limited information comcast would provide on my account page, I discovered that my 800mbps service that I signed up for had also been upgraded (at my expense) to 1300mbps. I had a total of two interactions with comcast at this point, my initial sign up 3 years earlier, and my visit to the Brooklyn Center branch to track down my missing router.

With my new internet package (although I cant say new because, based on my transaction history, this unauthorized change to my account went into effect 2 years ago), plus taxes, surcharges, a $10/month fee that was never waived for going "paperless," and the extra fines for not returning equipment that I never had in my possession, I was getting billed $138.74 per month which, when combined with the first 5 months of service that never got refunded to me, the grand total Comcast  overcharged me was north of $1000.

I decided to try contacting comcast through their website to try and clear this up. One AI chatbot, five employees on live chat but using heavily automated responses, and three people on the phone back to back for three and a half hours, their resolution was to offer me a free one year upgrade to unlimited data. My account already includes unlimited data so I declined and threatened to file for a judgment in conciliation court. They then offered to refund the entire amount I was overbilled and promised it would be taken care of "immediately".

I felt like I had gotten somewhere but then almost instantly after the call was ended I started receiving automated text messages from xfinity. it started off with about 30 back to back messages that were identical and just said "click the link for access to the directions you've requested to you local xfinity store," then it turned into a bunch different messages saying things like "you've already added 5G service to your account, click here to see the changes you recently made." after dealing with message after message for about 20 minutes it finally stopped and then about an hour later I got another message saying that the support ticket that recently opened was denied, and then several more saying "this is an attempt to collect a debt."

72 hours later and no refund has been issued. my internet service is still connected and running at 866mbps, the speed I signed up for. I wanted to see what their new offer for 2025 was and I pulled this directly from the add on their web page:

"Offer requires enrollment in both paperless billing and automatic payments with stored bank account"

In other words, they want UNRESTRICTED ACCES TO YOUR BANK ACCOUNT (which if you didn't know, also gives them the ability to see your available balance) and the ability to TAKE ANYTHING THEY WANT WITHOUT NOTIFYING YOU. 

comcast, if I don't... I hope somebody out there gets you on criminal charges this time. you deserve it.

what you don't know, comcast, is that I own a local electronics repair shop and i have a close friend who lives about a block away from the building I live in which as of now is only wired for comcast internet and phone service. Ive already begun the process of building a series of network bridges using multiple commercial routers that I've been collecting and now that ive gotten roof access from the owner, ill be completing the final piece of my wireless bridge and after i hand out a free [Edited: "Language"] router to every apartment in here, Ill be setting up 27 independent Isolated networks all drawing bandwidth from my friends ISO down the road. I figure that knocking off 27 of your internet subscribers should be satisfactory retribution after a few months. [Edited: "Language"].

[Edited: "Language"].