Visitor
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1 Message
Why have yall not applied my bill credits to my account
Was charged for 3 months had the. Just apply as credit noe its saying my bill is over due u. Nope yalls thieving [Edited: "Profanity"] still trying to [Edited: "Language"] over your customers. I have made multiple phone calls about this everything your non American employee tells me it fixed and I. Good to go well the my account wouldn't be in o wr due mode if that was the case I would like to speak with management ASAP not AI or chat [Edited: "Profanity"] a phone call from a real American person that represents your [Edited: "Profanity"] company
XfinityMelinda
Official Employee
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364 Messages
14 days ago
Hello @user_haqo1t, and thank you for reaching out on our Community Forum! I understand how frustrating it would be to continue seeing an overdue balance when you were expecting credits to be applied, and I appreciate you taking the time to share your experience.
To help us better understand what's happening, can you tell us a little more about the credits you're referring to? Are these credits related to your Xfinity Internet, TV, Mobile, or another service? Also, were the credits promised as part of a promotion, a billing adjustment, or for another reason?
The more details you can provide about the expected credits, the better we'll be able to point you in the right direction and determine the next steps.
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