Visitor
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2 Messages
Why does Xfinity use bait and switch tactics?
I connected through a chat session to update my plan to the latest offerings to save some $$ compared to what I was on. I was ready to switch over to T-Mobile since I could have gotten a $40 deal through them. I was told I would be given the $50 plan through xfinity and receive an additional $10 discount to $40 a month including taxes and fees. I have a screen shot with an order id to show this, but xfinity customer support doesn’t seem to care and just repeats the same thing telling me my bill is actually $50. They call us “awesome” customers just to turn around and take advantage of us. If I wasn’t now locked into a bogus contract that the LIED about… I’d definitely switch. Unfortunately the promo through the other provider is no longer available anyway so I’m double screwed.
CCMarcella
Official Employee
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352 Messages
3 years ago
Hello there! I will be happy to review your bill and address any questions you have. In order to locate and access your bill, I will need to gather some personal information, so can you please send me a message with the instructions below. Thanks!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_8632dd
Visitor
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3 Messages
3 years ago
I am also dealing with bait and switch. I was ready to switch my internet provider, however, with a phone call, Comcast lowered my rate and then offered another $10 off a month if I signed up for auto pay. I normally do not like to use auto pay but for a $10/month discount, I did so. Of course the first month there was no $10 discount. I was told that the agent mistakenly offered it to me, that my plan was not eligible for the discount. So my feeling is Comcast is not honoring the commitment so I should not have to either. I should be able to get out of this 3 year deal and just go ahead with Fidium which is $70 a month and is getting good reviews.
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user_ee3acc
Visitor
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1 Message
3 years ago
The same thing happened to me! I got the bait and switch and have spent hours trying to get them to give me the plan they promised with no resolution. Were you able to get any help?
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user_c640aa
Visitor
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1 Message
3 years ago
Xfinity signed me up on a 30 day trial for tv. i hated it and cancelled a few days in. But guess what----they still billed. And billed me $72 more than they initially said. I called and was repeatedly placed on hold for 55 minutes before they said it was resolved. Then, guess what (spoiler alert coming) they didn't≥ So I called back again. This time i spent 35 minutes on the phone. I was again told that the issue was resolved and that I wouldn't be billed. Then guess what (spoiler alert again) they didn't remove it. I called back again. I was again on the phone for 35 minutes. This time the agent told me they would NOT refund me, because the trial period was only for new customers (I had already had internet and was just adding tv). I went onto the Xfinity website, and sure enough---there is no mention of the "new customers only" issue. So the first two agents lied to me and told me it was resolved. The third agent told me that i was never eligible (which also was a lie). I have just gotten off the phone with my third agent of the night. Another 1 hour and forty minutes total between the two calls and finally its resolved. In between these, many calls I looked on yelp, google reviews, reddit and many other forums to see if others were having this issue. As expected, there are dozens (just google it to see). So,.....this is simply a way of doing business for xfinity. It was not a mistake. Its their intention. deceptive. fraudulent. Predatory. I presume they expect a certain percentage to give up and eat it. I encourage everyone that this has happened too to be persistent. They will straight up lie to your face. They refuse to send anything in writing. They will tell you anything verbally. They never follow through. Avoid at all costs.
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