Contributor
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22 Messages
Why did my bill go up $50 a month
40+ year customer...my bill just went up $50 a month....last month $178 (after an $8 reduction because of the loss of Bally Sports) now this month $228....this is unacceptable. Is that how you treat long time customers?
XfinityAldrik
Official Employee
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2.1K Messages
11 months ago
Thank you for reaching out to us @Jols523! It would seem a promotion had recently expired. This could have occurred in the middle of a cycle causing a prorated increase on last month’s bill and then the full non-promotional charges on this month’s bill.
While signed up for a promotion, there are details highlighted using green text below the charges for your services. This green text mention the amount being discounted and when your promotion will expire.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a look at our promotional options. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityDemitrius
Official Employee
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1.8K Messages
11 months ago
Thanks for taking the time to reach out. We are glad to have found a different package that fits your budget. Have a great weekend ahead of you. @Jols523
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