1 Message
Why can't I get the advertised price when changing plans?
I currently pay $50 a month. When I go to upgrade my plan, I see the following pricing information.
$10 to upgrade to 1000 MBs, cool! That should be $60 month right?
Oh Looks like Xfinity doesn't want me to own my own equipment.
That will be $20 a month more so $70, uh ok I guess.
Now I checkout, surprise! Just kidding it's really $80 a month, so $30 more!
Xfinity really likes me so they'll remove $5 for paperless billing, $75 a month.
So my question is this:
How come you advertise $10 to upgrade but in fact it's $25?
This is a very deceptive, dishonest practice, isn't it illegal?
XfinityJorge
Official Employee
•
2.1K Messages
1 year ago
Greetings @bdennyw and thanks for reaching out to our Xfinity Support Team over our Forums. We are sorry to hear you are having issues with the pricing online and the equipment, our team is happy to work with you to get this cleared up. To get started can you send us a DM with your full name and service address?
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