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user_c05856
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Visitor

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3 Messages

Tuesday, September 6th, 2022 4:02 PM

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Why are you charging our credit card?

You've charged our credit card $85. We don't have service from you, so we don't have an account with which to sign in. What's going on?

Question

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Updated 

3 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

It looks like some business you deal with was hacked. Someone else is using your credit card number. You should contact your credit card company immediately.

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XfinityEricB

Official Employee

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2.1K Messages

3 years ago

Hello @user_c05856, and thank you for reaching out about a charge to your card for services you don't have. I'll be happy to help in any way I can to figure out why you were charged. 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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XfinityEricB

Official Employee

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2.1K Messages

3 years ago

I searched each address, and only one was found having service with us, but under a different name than either you provided. Not much found there. Did the charge by chance have details of what account number it was applied to I can search for? 

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user_c05856

Visitor

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3 Messages

@XfinityEricB​ The line item on the credit card statement says "COMCAST 800-934-6489 MI". That's all.

"different name"--we're unclear on who that would be. <Edited for violating forum guidelines: “Personal Information> . <Edited>  wife is <Edited>. 

"one was found having service with us"--Our internet service in Okemos is with AT&T, and in <Edited>name. Our service in Winter Garden is with Spectrum, and in my name. So is our service in Petoskey. 

<Edited> says she used to have TV and internet service through Comcast at the Okemos home, under her name, but the TV service was discontinued five or six years ago when we installed an antenna, and the internet service was discontinued several years ago when <Edited> needed a fast connection and the AT&T service was installed.

(edited)

3 years ago

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CCChe

Official Employee

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6.9K Messages

Thank you for sharing those details, @user_c05856. Do you  mind sharing that in our private message, so we can take a deeper look into this? I'd like to start a ticket for unauthorized charges based on the information you've provided. 

I no longer work for Comcast.

3 years ago

user_c05856

Visitor

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3 Messages

Done. And, I put back the edited-out information in the existing PM thread, so you'd have the additional info to work with.

3 years ago

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