Why am I supposed to turn in gateway equipment

We can understand why you'd have questions about being asked to return the gateway and/or TV Boxes.

Most equipment provided by Xfinity needs to be returned when it's replaced or service ends, as it isn't equipment you purchased to keep.

Unreturned rented equipment may result in charges to the account.

You can return eligible equipment through an Xfinity Retail Store or by using Xfinity's Digital Return Center and a prepaid UPS shipping label.