Visitor

 • 

1 Message

10/11/2026 2:50 AM

Why am I still being billed?

We moved August 14,2026 OUT of the XFINITY network area (send back the equipment - August/September and are still getting billed and I have auto pay that needs to be stopped.  I need this resolved ASAP please.

THanks

Oldest First
Selected Oldest First

Official Employee

 • 

3.2K Messages

2 hours ago

 

user_dz58st I would be reaching out if I were in your shoes too. When you sent back the equipment to us did you also inform us of your move and request to close your account?

 

forum icon

New to the Community?

Start Here