Visitor
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3 Messages
why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed?
Thank you,
XfinityDemitrius
Official Employee
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2.5K Messages
5 hours ago
Hey @user_k10yt9, Thank you for visiting our official Xfinity Forums Community support page. With the discontinuation of services, we recommend visiting our 'What to know when canceling your Xfinity services' support page.
As the disconnection date was after the bill date for the period between 02/28-03-27, you would have received another bill as services were still active on the bill date. As services have been disconnected, a final bill should be received usually within 7-10 business days after the account cancellation. This allows for equipment returns and prorated charges/credits.
Have you received the final bill yet? That should show the prorated charges/credits for the time without services for the 02/28-03/27 billing cycle.
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