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user_yhbw9s
1st Topic

3 Messages

Saturday, February 3rd, 2024 4:13 AM

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Why am I not able to change my plan online?

Xfinity is becoming a joke.  I'm not able to look up or change my plan online,  Every time I'm able to get someone on chat they just want to transfer me.  I am seriously about to drop this service after a decade of subscriptions. 

Question

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Updated 

1 year ago

179

1

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XfinityShawn

Official Employee

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1.5K Messages

1 year ago

@user_yhbw9s This isn't the experience we want any customer to have. Are you receiving an error code or message when trying do change your plan online? 

3

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user_yhbw9s

3 Messages

No error code.  I log in to my account and navigate to change plan.  I'm shown the contract plan I was on at $60 (now at $80).  I toggle the button to no contract and nothing changes.  I choose a plan, add it to my cart and click next, and then I get an endless loading screen (I have left it for over an hour).

1 year ago

0

user_yhbw9s

3 Messages

@XfinityShawn​ I have already set up an install with an alt provider so if this is going to be fixed, it would be better sooner rather than later.

1 year ago

0

XfinityAirelle

Official Employee

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2.6K Messages

 

user_yhbw9s 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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1 year ago

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