Visitor
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2 Messages
Why am I charged a professional install fee of $200 if I neve had the modem professional installed?
I recently got the Xfinity Modem and was charged $200 for professional install even though I had activated it myself.
Visitor
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2 Messages
I recently got the Xfinity Modem and was charged $200 for professional install even though I had activated it myself.
XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
@meganoosh
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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