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JLBSR71
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Visitor

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2 Messages

Saturday, January 29th, 2022 3:55 PM

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Where is the Payment History?

Why is it that you can find everything related to billing on the site, but the Payment History section is deliberately missing? Why do I have to use the chat feature in order to actually see ONLY THE LAST 3 PAYMENTS made to my account. This is extremely frustrating and completely inconvenient. Why make it hard for your customers? 

Question

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Updated 

3 years ago

2.5K

7

XfinityRaul

Official Employee

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1.9K Messages

3 years ago

Hello, @JLBSR71. We appreciate you making us aware of the payment history not becoming available until after reaching out to us. Were you getting an error message when attempting to view your payment history prior to contacting us? 

2

user_9a65a9

Visitor

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1 Message

3 years ago

Same here! I am currently on the phone with a Comcast representative while navigating through the website and she tells me I need to physically drive to the nearest Comcast center to obtain a copy of my payment history. I pay all my bills online everywhere else and is able to view ALL of my payment  history. Comcast is the ONLY service that I have issues with when I try to look at MY payment history. It’s so ridiculous!!

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user_ac338c

Visitor

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1 Message

3 years ago

Same here.  It's ridiculous. 

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CCSelena

Problem Solver

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892 Messages

Hey there @user_ac338c! Thank you for posting here via our Forums platform. To confirm, you are trying to get your payment history for your Xfinity Mobile account? 

I no longer work for Comcast.

3 years ago

0

user_7fe3e3

Visitor

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1 Message

3 years ago

Why is this so difficult?  I should be able to see when I made payments and how much.  There needs to be a link to this.

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CCTyler1

Problem Solver

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409 Messages

I'd love to help in any way that I can! Is this related to a mobile account, or a residential account? We'd love the opportunity to work through the trouble you've been experiencing, together.

I no longer work for Comcast.

3 years ago

0

user_6e0461

Visitor

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2 Messages

3 years ago

This is a horrible UX design. Please escalate this issue to the web development team to add. It shouldn't be this hard to find payment history.

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CCJennifer

Problem Solver

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743 Messages

I can certainly understand how important it is to be able to access your payment history @user_6e0461! This link explains how you can view all of your previous bills, which will also include the last payments. I realize that being able to see your full payment history listed would be a great feature, and we're always looking for ways to improve our products and service. Your feedback is important to us and can also be provided here.

I no longer work for Comcast.

3 years ago

0

copycat.latino

Visitor

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1 Message

3 years ago

I also cannot see my previous statements or payment history for XFINITY mobile. I have contacted their support team multiple times created very many different escalations and even spoken to one rep who admitted that the option to see previous payment history is not a functionality in the Xfinity mobile app. When will this be resolved? This is a basic functionality and customers should be able to see current cycle statements as well as previous statements with paid amounts any credit or any charges for previous months.

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XfinityJosephA

Official Employee

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1.7K Messages

Hello, @copycat.latino. Are you able to let us know if you have worked with our Xfinity Mobile team by phone (1 (888) 936-4968) and by chat? https://comca.st/3OQumli

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_4ba10d

Visitor

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1 Message

Was anyone able to get access to their statement history? This is beyond ridiculous. I'm ready to cancel all xfinity services because of this. By law, they are required to retain the history for up to seven years. There's no reason we can only access six months of statements. 

3 years ago

0

XfinityEricB

Official Employee

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2.1K Messages

Hello @user_4ba10d, and thank you for reaching out about your payment history. Are you stating that you have no access at all or that you would like more access to the history to go more than 6 months back? We do have options to access more with other methods than online if you need. If you want more online access which is a great suggestion, there is a link further up in the thread to provide us your feedback which we do always appreciate. I'm happy to help if you are having trouble accessing any of your payment history, just let me know!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cea708

Visitor

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1 Message

3 years ago

I think this is intentional on Xfinity's part. The purpose is to maximize profit, by hoping customers not aware what they have been paying. With auto pay on, some or many customers may have been overpaying for months or years.

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