Visitor
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1 Message
where is my refund
I cancelled my service over 6 weeks ago and have gotten 2 bills that say I have a refund of $97.70. I went to the xfinity store and they said I would be getting a prepaid card in a few days. Still nothing. How do I get my refund?
XfinityFrank
Official Employee
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2.8K Messages
3 hours ago
Hi there, @Independent15. Thanks for reaching out to us here on the Community Forum. Refunds on disconnected accounts would usually be sent to the last form of payment within 4-6 weeks. A prepaid card would be an option if there is an issue doing that, and you would be asked to choose how to retrieve the funds via an email in that instance. Have you checked your last payment method to see if that figure was added, or did you get the email already and choose the prepaid card option?
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