Visitor
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1 Message
Where is my paper bill
Saw my bill online. It said I did not pay my last bill. I’m signed up to receive paper bills and I did not receive the last one. I pay immediately when I receive one.
please forward me paper bills for last month and this month and I will submit payments.
XfinityJanelle
Official Employee
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2.4K Messages
5 hours ago
Hey @user_ta93ai , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your billing statement. We will be happy to take a look and make sure that the paper bill setting is turned on for you. We will not be able to the send the bills again, however they can be viewed on the app or Xfinity.com. To make sure it is turned on for the future Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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