Visitor

 • 

3 Messages

Friday, June 19th, 2026 1:06 PM

When I try to change the billing date, it tells me something went wrong. Why?

I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

7 hours ago

Hi there, @user_4xx71g. Thanks for reaching out to us here on the Community Forum. Just to confirm, are you logged in with your primary XFINITY ID when you attempt to change the billing date? 

forum icon

New to the Community?

Start Here