When I try to change the billing date, it tells me something went wrong. Why?

I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...

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XfinityFrank

Official Employee

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2.4K Messages

5 hours ago

Hi there, @user_4xx71g. Thanks for reaching out to us here on the Community Forum. Just to confirm, are you logged in with your primary XFINITY ID when you attempt to change the billing date?

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user_4xx71g

Visitor

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2 Messages

I only have one account so I assume I am. How do I know if its the primary account?

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5 hours ago

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@user_4xx71g that's a great question. The Xfinity ID will be set with a specific designation (Primary, Manager, User). Here is a helpful article that will outline what each user role does and how to distinguish between them: https://www.xfinity.com/support/articles/primary-and-secondary-accounts

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5 hours ago

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Billing

user_4xx71g

When I try to change the billing date, it tells me something went wrong. Why?

XfinityFrank

user_4xx71g

XfinityJustinC

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