2 Messages
What's my early termination fee
Hi,
A couple of years ago, I was convinced by a rep to take an offer to a new plan, not realizing that I was giving up on unlimited data. My new reality, with me working from home, and 4 kids being schooled from home (with video classes, curriculum downloads, etc.) promise to consistently push me over the data limit.
Do to Xfinity policy, of not allowing unlimited over user-owned equipment, precludes me from that option. And, frankly, $30 additional is ridiculous, especially considering I was (possibly inadvertently) tricked out of it.
Anyway, it looks like I will have to cancel my service, but I'm worried about my early termination fee. I Have been unable to find out when my last contract renewed, and what my fee will be. Is there a way to find that info online?
EG
Expert
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107.4K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.5K Messages
1 year ago
Hello @user_a2bb12 and thanks for your post. We are happy to take a look at your account and make sure things are correct for you. I do want to let you know that our plans normally do not come with unlimited data. Unlimited data typically is an added fee. That being said we are here to do some investigation and see what happened when you made the switch in your plan. Please feel free to send us your full name and complete address in a direct message.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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