Visitor
•
1 Message
What to do?
I’m not sure if this is the right department to make this complaint, if it’s not I apologize and could you direct me to the right area. anyway I have been paying a additional monthly fee for Showtime that I have been asking for over a year to cancel or how to cancel with no luck. Can you help?
XfinityJeniece
Official Employee
•
3K Messages
2 years ago
Hey there, @1remote2remote3, thanks for reaching out through Xfinity Forums regarding your concern with paying for Showtime. I would be happy to help with getting your bill corrected for you. We do not want you to have to pay for a movie channel you are no longer watching!
Please send us a direct message with your name and service address, so we can assist you further.
To send us a Direct Message, you will need to sign in to the Forums if you are not.
Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page.
Next, click the "New Message" (paper & pencil) icon, type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list.
You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
0
0