We're PAYING for this kind of customer service?
I want to provide you with an example of what we (your paying customers) are having to deal with from your FINE customer service staff.
I was on CHAT, trying to get information about your upcoming NEGATIVE OPTION paperless billing. And in case you don't know what I mean by NEGATIVE OPTION - LOOK IT UP - There are dozens of examples to be found in class action lawsuits over the years. I'm not doing paperless billing, so if you turn off my paper statements, you're not getting paid.
In January, I complained when my statement failed to arrive with about 5 days to go before it was due. I was assured by Xfinity on 1/20/2021 that my account would continue to be billed on a monthly statement - NOT PAPERLESS - and I received/AND PAID my January bill from my statement that was rushed out to me.
TODAY, I get an email from Xfinity, reminding me that my next (February) bill will be paperless. BIG MISTAKE!!!!!
In trying to get clarification via CHAT as to why I received this email, when I had previously been assured that my account would remain on a paper billing status, it became PAINFULLY clear that the person on the other end of the CHAT was barely literate in English! Is this what you call customer service?
"I am really sorry for the previous bill regarding .i am sorry to let you know taht due to some lockdown issue and less manpower the paper bill was delay and did not delivered to customer .Please , do not worry , i would let you know that , i 'll updated the notes on your account .regarding bill .So be assured , your bill would be reach out at your billing address"
AND THEN THIS....
"I apologies .I\ .I am really sorry for my misunderstanding would let you know that , due to pandemic issue that issue faced by customer"
Pathetic!! You won't be getting any JDPower awards for customer service if I have anything to say about it, I can assure you of that.