Visitor
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1 Message
we dont have service with xfinity
We wanted to keep our home phone but they could not get it back on line so I cancelled all services we had #
[Edited: "Personal Information”].
All 5 guy we spoke that day never told me I would have a bill matter a faxed he said I would have a credit.
Can someone look in to this and get back with me.
[Edited: "Personal Information”]
[Edited: "Personal Information”]
[Edited: "Personal Information”]
XfinityFrank
Official Employee
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2.8K Messages
1 hour ago
Hi there, @user_3135go. Thanks for reaching out to us here on the Community Forum. Sorry to hear there was trouble with your service that caused you to cancel. We can check on the status of your account.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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