New Poster
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2 Messages
We are giving you an additional courtesy adjustment
Hello,
I received an email on Jan 8 saying: Good news—you'll see an adjustment on your bill this month.
The the email goes on to say:
This adjustment is in addition to the courtesy adjustment in your October bill and is part of our commitment to give customers 100% of what we receive, now and in the future.
I never received a courtesy adjustment on my October bill. I'm an autopay customer and my bill has stayed the same. I'm curious whether (1) I am actually due an adjustment for my October bill, and (2) I will get the adjustment for this month?
For reference, my question seems similar to this thread: https://forums.xfinity[.]com/t5/Billing/Sports-Network-courtesy-adjustment/td-p/3396537
Responses
Accepted Solution
ComcastJosephB
Official Employee
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298 Messages
4 m ago
Hello, gnrly_satisfied, I hope all is well 🙂 Do you have any credit from October through January? I will be more than happy to take a closer look at your subscription and answer your billing questions. Just send us a private message with your name, service address, and account number! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help. https://forums.xfinity.com/t5/help/faqpage/title/sendmessage
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW
Gold Problem Solver
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22.3K Messages
3 m ago
@ComcastJosephB: Your reply references "this link" and a "Private Messenger" section, but contains neither. Could you please edit your message so that it includes the missing information?
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