We are giving you an additional courtesy adjustment
I received an email on Jan 8 saying: Good news—you'll see an adjustment on your bill this month.
The the email goes on to say:
This adjustment is in addition to the courtesy adjustment in your October bill and is part of our commitment to give customers 100% of what we receive, now and in the future.
I never received a courtesy adjustment on my October bill. I'm an autopay customer and my bill has stayed the same. I'm curious whether (1) I am actually due an adjustment for my October bill, and (2) I will get the adjustment for this month?
For reference, my question seems similar to this thread: https://forums.xfinity[.]com/t5/Billing/Sports-Network-courtesy-adjustment/td-p/3396537