Visitor
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1 Message
Was told I would be charged $40 for installation fee but was charged $100
Hello, I need assistance from a proper Xfinity representative. When I moved and requested an installation,. it said that it would cost $40 and I have an email showing such. Yet, I was charged $100. I have talked to an Xfinity chat agent AND called the Xfinity customer support line, and I was not given proper help. I was offered a $25 dollar credit which I accepted but I was advised to come to this forum to talk to someone who can actually help, as I don't believe I should be charged the $100 when I was told that I would be charged $40 for the installation. I would like to talk to someone that can actually help, and swiftly if possible as my bill is due. Thank you in advance.
XfinityFrank
Official Employee
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2.5K Messages
5 days ago
Hi there, @user_p182pc. Thanks for reaching out to us here on the Community Forum. Sorry to hear you had difficulty with our support venues. We would be happy to check into this situation and see what we can do to help with your installation charge.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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XfinityGabriel
Official Employee
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3.4K Messages
5 days ago
Thanks so much for your time. We are delighted that we could help get the installation fee inquiry resolved by providing a credit and confirming that the installation charge would be $39.99.Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀
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