Visitor

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1 Message

Friday, March 6th, 2026 3:50 PM

Was charged twice now wrong amount

Hello, 

I called last month over the same issue. This month I was suppose to only be charged 15 or so for the difference of non reimbursement but could put the money on to the next bill. This month I was charged the exact same amount as last month. I am very unhappy and might just switch to t mobile internet because this is ridiculous. 

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Official Employee

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2.8K Messages

15 days ago

 

user_t3ywzv Hi there! Thanks for using our Forums and for taking the time out of your day to reach out to us! We are here happy to review the account and billing to make sure you are not over charged and to help with anything else. Please shoot us over a DM with your complete name and address to get started. 

To send a "direct message" / "private message" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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