Visitor
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3 Messages
Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was me supposedly getting it today the 5th of January, and still nothing. I keep getting told different things and I don’t know who to believe or when to expect it. It’s been very very frustrating and I’ve been waiting well long enough. Can someone please guide me to the right helpline or if anyone can please inform me of when I should see my refund. Thank you!
EG
Expert
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115.7K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.5K Messages
27 days ago
user_uw8q1d
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_uw8q1d
Visitor
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3 Messages
22 days ago
6 Days MORE DAYS HAVE PASSED SINCE I POSTED ON HERE ABOUT NOT GETTING MY REFUND, so now that makes it 29 days and still NOTHING!! JUST CONTINUED LIES AND "REASSURED" I'm getting it TODAY when I speak with an agent, that reassured must come from a script they have to read but never follow thru! They closed my ticket because they said it it was approved and credited which is not solved cuz no refund to me and yeah credited on my CLOSED account where it's not supposed to be it belongs to me! And suppose to go on my card on file I even STILL went back and got new service at my new place now EVERYTHING IS [Edited: "Language"] UP!! Which they promised it wouldn't go figure another lie, I'm contacting better business bureau, cancelling my new service and recommend to everyone never over pay on accident to Xfinity they keep your money [Edited: All Caps]
(edited)
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