virtual carf

my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.

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XfinityEricB

Official Employee

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3.5K Messages

5 hours ago

user_kexs3v Thanks for reaching out to us for assistance with the gift card concern. We would be happy to assist. Are you getting any errors when putting in the card information during the purchase that can help us narrow down the cause? When did you get the card from us, and has it been used in the past with success?

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user_kexs3v

Visitor

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9 Messages

no errors putting the card information , i just recently got it 2 days ago . it’s a virtual card. this is my first time using one of these cards

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4 hours ago

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XfinityEricB

Official Employee

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3.5K Messages

user_kexs3v Are you trying to purchase something within the limit of the card, or trying to use it for a portion of the payment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 hours ago

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user_kexs3v

Visitor

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9 Messages

i am using within the limit of the card

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4 hours ago

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XfinityPeterH

Official Employee

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3K Messages

user_kexs3v Have you already tried to contact our team who works on these? Here is a link you can use to contact them directly for help with your gift card.

https://www.xfinityincentivetracker.com/track

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 hours ago

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user_kexs3v

Visitor

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9 Messages

that is not working. can you help me do something about this please? i’ve tried contacting and i got no answer back. please help

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3 hours ago

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user_kexs3v

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XfinityEricB

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XfinityPeterH

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