Visitor
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2 Messages
Very unhappy long-term customer — need competitive 1 Gig rate
I am a very unhappy Xfinity customer and I am seriously considering leaving Comcast altogether, perminantly. I was sold 2 Gig internet service, but the service was later changed without my knowledge and without any meaningful reduction in what I was paying. On top of that, my equipment can only make practical use of about 1 Gig, so I have been paying for a level of service that has provided me no real additional benefit.
I want 1 Gig internet — not 500 Mbps or another slower tier — at a fair and competitive price. What is particularly upsetting is that Xfinity offers substantially better rates to new customers while long-term existing customers are expected to pay much more. I do not think I should have to cancel my service and go somewhere else simply to be offered a reasonable price. Can you offer me a 1 Gig rate that is reasonably close to what Xfinity is currently offering new customers? My new rate should not be substantially higher simply because I am already a customer. At this point, I need Xfinity to give me a compelling reason to stay. Please review all retention offers, existing-customer promotions, and available discounts and tell me your best total price for 1 Gig internet. Please give me the full monthly cost, including equipment and fees, the length of any promotional pricing, and the price afterward. I need honesty as for too long I have felt Comcast takes significant advantage of their existing customers and are not truthful. Do not make any changes to my account until I have reviewed and approved them. Please note, I am not interested in Xfinity Mobile service. I would never feel comfortable with Comcast mobile service because of the trust issue as it relates to the internet service. Thank you to anyone that is willing to help.
XfinityFrank
Official Employee
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2.6K Messages
8 days ago
Hi there, @user_4s5kad. Thanks for reaching out to us here on the Community Forum. We can certainly check on what changed with your service and see what may be available for 1 Gig speeds that you're eligible for. To be fully transparent, introductory offers would not be available to existing customers, however, in many cases we do have promotions to save our valued longtime members money. The purpose of introductory rates is to provide an incentive for folks to see try us out, see the value and reliability of the service, and hopefully continue at a standard rate. Just about every customer receives a promotion upon signing up. Let's get to work at seeing what we can do for you.
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