Visitor
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1 Message
Verifying myself for payment method
I’m trying to add a payment method to setup my autopay but it keeps telling me that I need to verify my contact when it’s already verified. Prolly need backend assistance to fix this issue
Visitor
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1 Message
I’m trying to add a payment method to setup my autopay but it keeps telling me that I need to verify my contact when it’s already verified. Prolly need backend assistance to fix this issue
EG
Expert
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120.5K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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4.3K Messages
2 hours ago
Hey there, @Africanmamba25, thanks for reaching out through Xfinity Forums regarding your payment method. Have you already set up two-step verification to ensure your account is verified? Here is a link with the details: https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup.
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