Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It

@XfinityJustinM​ Thank you, Justin. This is much more helpful than the information I received through chat. Before I create a second account, can you please confirm a few things so I don't accidentally interrupt my existing service?
If I create the new student account online using my verified student status and the same service address, will I qualify for the $50/month 1 Gig student offer even though I currently have an active Xfinity account at that address?
Also, once the new account is created, can your team close/migrate the existing account so that I am not billed for two Internet accounts, and can I continue using my existing Xfinity gateway without an interruption in service?
Finally, can you confirm how long the $50/month price is guaranteed and whether there are any additional equipment, unlimited-data, activation, or other monthly fees?
If all of that is confirmed, I'm happy to try creating the student account online.

No problem, @user_nomz5p. As long as it is a separate student account it should work, you'd be selecting the offering at the time of creation. We have limited visibility to the promotion, when you are selecting the offer at creation I would recommend taking your time to read through everything. I believe there is a 1-year price lock and a 5-year price lock. All of our new plans include unlimited data and equipment at no additional cost. We also don't have an activation fee for our internet services at this time. Once you get the account created, our team can help resolve your existing account. 😃

Before I proceed, I just want to clarify a couple of things because you mentioned that creating the separate student account “should work.”

Can you confirm that creating the new student account at my existing service address will not disconnect or otherwise interfere with my current Internet service while the new account is being set up?

Also, I already have an Xfinity gateway on my existing account. Can that same equipment be transferred to the new student account, or would Xfinity require me to receive and activate a new gateway?

I don't want to end up without Internet or have to unnecessarily swap equipment just to move from my existing account to the student account. Can you also confirm what the 1-year and 5-year price lock is? 

Once you confirm those two points, I'm comfortable proceeding with creating the separate student account and then having your team resolve the existing account.

@user_nomz5p By creating the new account, you would have to start fresh with new equipment.  Since it's a new account you cannot use your existing modem. You have to receive and activate a new gateway, so you would have a short gap without internet.

I would recommend you find a day in the week or a few hours in your day when you can make the transition. You would set up the new account online and have the new modem sent out to you or pick it up without canceling the previous account. Once you have both, you could connect with us here to cancel the old account, so your new account can be activated with minimal downtime.

For clarification, we suggested reading the details on the student offers, so you are informed with the length of time the price is available to you. We may have offers for only one year at the student price or there may be 5 years at the student price. This means the price would not increase during the one year or the 5 years. Let me know if you still have questions.