URGENT SUPPORT NEEDED

Dear Xfinity Customer Service,

I am extremely frustrated with the ongoing billing issue that remains unresolved despite my repeated attempts to address it.

In September, Xfinity sent internet equipment to the wrong address, which I never received. I contacted customer service, and a technician was sent to set up my service. I was assured that I would not be billed for the unreceived equipment.

However, my monthly bill reflects multiple incorrect charges, including a $5 one-time fee, $10.19, and other discrepancies. Additionally, my rate has been changed without explanation. I was promised a $40 credit back in November, but here we are in January, and the credit has yet to be applied to my account.

This is the tenth time I am contacting Xfinity about this matter. Each time, I have been assured the issue would be resolved and the credit would be reflected on my next statement. This has not happened. The lack of follow-through and miscommunication between staff and customer service is unacceptable.

If this issue is not resolved immediately, including applying the credit and adjusting my bill correctly, I will have no choice but to switch to another provider. Please address this matter urgently.

Sincerely,
Aryanna [Edited: "Personal Information"]