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OakLawnHouse
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Sunday, July 26th, 2026 4:23 PM

URGENT — Service Suspended Pending Bankruptcy Review

My Xfinity services are currently suspended while an internal bankruptcy review is pending. I have already spoken with customer service and a supervisor and was advised that service cannot be restored until the bankruptcy review is completed.

The estimated review date is Wednesday, but I cannot remain without Internet and Xfinity Home Security until then.

I am requesting assistance from an Xfinity employee with escalating the existing bankruptcy review today because service is already suspended.

I can provide the ticket number, bankruptcy information and supporting documents privately to an authorized Xfinity representative.

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9 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

9 hours ago

 

OakLawnHouse Thank you for reaching out and letting us know. Our team will be happy to help get everything resolved. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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