Urgent Refund Request – Service Never Activated

Dear Xfinity Customer Support,

I am writing to request a refund for the charges on my account for the past two months.

I never activated or used the Xfinity internet service. I also returned all of the equipment approximately two months ago without ever activating it. Despite this, I have continued to be charged.

I have tried multiple times to resolve this issue. When I called customer service, I was told to contact support through chat. When I contacted chat support, I was told that I needed to call instead. Unfortunately, I have been going back and forth without receiving a refund or a clear solution.

Since the service was never activated or used and the equipment was returned two months ago, I kindly request that you review my account, refund all charges made after the equipment was returned, and confirm that there will be no further charges.

I would really appreciate your help in resolving this as soon as possible.

Thank you for your assistance.

Kind regards,
Kabin [Edited: "Personal Information"]