Urgent: Billing Charge After Service Cancellation – Refund Request ($228.10)

Hello, I’m hoping someone from Xfinity can help review my billing issue because I have received conflicting information from multiple agents.

I cancelled my cable and HBO services on February 9. My billing statement covered January 8 – February 12, and I paid that bill in full.

At the time of cancellation, I was told that because the February bill had already been paid, March would reflect a credit and I would not be charged again. I was also told my new monthly service going forward starting in April would be $116.

However, on March 3 I received a notification that a payment of $228.10 was being processed. I immediately contacted support and spoke with an agent named Rauhl who reassured me that the charge would not process and that I would not be billed.

Despite that, the $228.10 payment was withdrawn from my account on March 4.

I contacted support again on March 6/7 and spoke with an agent named Mark, who told me a refund would be issued within 24 hours. I never received confirmation. When I called again on March 9, I was told that no refund was being processed.

At this point I have spoken with several representatives and have received different answers each time. I cancelled the services and relied on the information provided by the agents.

I am requesting a review of the account notes and a refund for the $228.10 charge.

Thank you for your help.