Upset about being double billed when moving.

@XfinityHeather this billing in advance is no help to exciting customers who have clearly been billed already. Moving to a new address shouldn't cause the account to be billed again for that service for this my bill that xfinity is asking for is almost $600.00 and this is crazy to be charged this in a matter of 9 days from one address to another. 

@user_6bd136  We are glad to take a look at your account billing to see if there are adjustments that need to be made.  With advance billing, there are things that are taken into consideration and later adjusted.  No worries!  You have reached out to the right team, and we are going to handle this for you.  Please feel free to shoot us a private message with your full name and complete service address so that we can take a look at this for you.  

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@XfinityArmand​ Hello I'm in the same dilemma this person was having, I am looking to move and when I go on the website, it's treating my account like I'm creating a new account and charging double the cost of my current plan.

Thank you for reaching out over Xfinity Forums @user_7304b4. Welcome to the community! I am sorry to hear you have run into problems transferring your account to the new address. This situation can certainly be frustrating. You have reached the right team to investigate this issue and help set up the transfer. Moving can truly be stressful, let’s work together to make sure you don’t have to worry about this along with everything else.

Can you send us a private message with your full name, name of account holder (if different) and service address (both new and old)? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

If you don’t see the options to send us a direct message, we ask that you make an individual public post so that we can provide you the best support (you will then be able to message us directly). The best communities have most conversations happening in the public boards. To look at the Xfinity Forum guidelines please follow this link https://comca.st/3syOfot