1 Message
Upgrade XFI Modem
Hi! I'm currently paying $15 for rental of the XB6 modem. However, I would like to upgrade to the XB7 modem, while still paying the same price if possible. Thanks!
1 Message
Hi! I'm currently paying $15 for rental of the XB6 modem. However, I would like to upgrade to the XB7 modem, while still paying the same price if possible. Thanks!
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey @user_lihqhn, thanks for reaching out to Xfinity Support on our forums. There isn't a difference in the rental cost for the modems. You can swap it out at a local store or I can get one sent out if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
XfinitySara
Official Employee
•
1.8K Messages
1 year ago
@user_lihqhn - Thanks again for allowing our Digital Care Team to support you. We've confirmed your receipt of a new XB8 Wireless Gateway (after first sending an XB7). I'm glad you decided to upgrade! Now that you have all our return options, you can send the XB7 back and start enjoying the latest equipment we offer! Feel free to create a new public post should any other questions or concerns arise. And take care :)
0
0