@user_uix7zr, Does the account current have out Automatic Payments active and enabled? If you are trying to update the current Automatic Payment information, you would need to disable Automatic Payments, add the new payment information, then enable Automatic Payments with the new saved payment information.
Could you please give this a try and let us know if you are still encountering issues? We hope to hear from you soon.
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XfinityThomasB
Official Employee
•
1.9K Messages
5 months ago
Hello user_uix7zr, are you receiving a specific error message when attempting to update the card? Appreciate you getting us in the loop to help.
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