Visitor
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1 Message
unreturned tv box fee
I am getting charged for unreturned tv box every month when I have never had Xfinity TV or any TV Box. It started on the billing date of October 7. The first month I was charged twice for an unreturned tv box. One $12 charge was under regular monthly charges and one $12 charge was under partial charges in my statements. I called Xfinity internet support and they got rid of one of the charges. I called Xfinity support 2 times after that to give me credits for the recurring charge.
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XfinityJanelle
Official Employee
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2K Messages
6 hours ago
Hi! , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill for a inactive TV box. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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