Visitor
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1 Message
Unreturned Equpment charges
I canceled my service in October and returned my cable modem to a nearby Xfinity store. November 1st I got a text message saying I had unreturned equipment to be brought back. I ignored it because I thought there was a delay in processing. Then on December 1st I got another text saying I had to return my equipment or be charged. I have no equipment from Xfinity at all and have gotten my service refund in Nov. I hope someone can clear this up. Thank you.
XfinityJohnG
Official Employee
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852 Messages
1 year ago
Thank you very much for reaching out to us here @user_3c198e. I can definitely check on any equipment o account issue from here for you. Could you send us a direct message with the full name and complete address for that account please?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
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