Visitor
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2 Messages
Unreturned equipment fee
Today, I went to the store to cancel the service and went through the process. However, since I lost the device during the move, I informed the staff of this.
The staff member then said that the cost for the lost device was $750, but if I paid in cash right away, it would only be $280.
When I told him I didn't have any cash, he said I could just wait and withdraw some from an ATM right away.
To be honest, I was flustered, and since I didn’t know the going rate for late fees, I immediately got some cash and paid him.
Was this really the correct procedure?
EG
Expert
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122.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.7K Messages
2 months ago
Hi there, @user_l7lfi6. Thanks for reaching out to us here on the Community Forum. This is not a procedure that I am aware of. You would usually be charged on your final billing statement or a future statement for unreturned devices. I would like to take a look at your account for any notes.
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XfinityAlfonso
Official Employee
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2.9K Messages
4 hours ago
Hello @user_l7lfi6 we hope you're doing well! We wanted to follow up and let you know your refund has been fully processed as of October 9th and should already be returned to you. Please let us know if this is not the case, and we're happy to continue assisting you.
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