Visitor
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1 Message
Unreturned equipment fee
Today, I went to the store to cancel the service and went through the process. However, since I lost the device during the move, I informed the staff of this.
The staff member then said that the cost for the lost device was $750, but if I paid in cash right away, it would only be $280.
When I told him I didn't have any cash, he said I could just wait and withdraw some from an ATM right away.
To be honest, I was flustered, and since I didn’t know the going rate for late fees, I immediately got some cash and paid him.
Was this really the correct procedure?
EG
Expert
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119.8K Messages
16 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.5K Messages
16 hours ago
Hi there, @user_l7lfi6. Thanks for reaching out to us here on the Community Forum. This is not a procedure that I am aware of. You would usually be charged on your final billing statement or a future statement for unreturned devices. I would like to take a look at your account for any notes.
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