H

Visitor

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3 Messages

Monday, May 27th, 2024 11:01 AM

Unreturned equipment charge scam

I canceled Xfinity internet service in January. I was then sent a bill for $120 for unreturned equipment. I was informed this is for a Flex device. I think I received this a couple years ago free from Xfinity. I was  never told it was to be returned if I ever cancelled. I never used it. Can't even say for sure I received it back then. I do not know what to do. I do not have the device and I can't pay, nor do I think I should have to pay the $120 equipment charge. Is this device really $120 new? I feel taken advantage of. 

Official Employee

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1.2K Messages

17 days ago

@hh1368hh Thanks for your post and your feedback. The Flex box was free as in no monthly fee, but yes if you canceled your service the equipment would need to be returned or as you are seeing you would be charged a fee for not returning it. Since you do not know where the equipment is you are liable for the unreturned equipment. 

Visitor

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3 Messages

I was never told it needs to be returned otherwise i would've definitely return it. Also, the new flex is not even worth 120 dollars i was told it will be 55 dollars, I'm gonna submit a complaint if you dont at least reduce the const because this is not fair.

Expert

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104K Messages

17 days ago

The concern is not "Xfinity Compliments" related......................... Topic moved here to the proper help section.

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