Unreturned equipment charge scam

I was never told it needs to be returned otherwise i would've definitely return it. Also, the new flex is not even worth 120 dollars i was told it will be 55 dollars, I'm gonna submit a complaint if you dont at least reduce the const because this is not fair.

@EG​ i still need a response from Xfinity or Comcast on this 

Hello hh1368hh

My colleague Peter had addressed the question regarding unreturned equipment. We do apologize if you feel the equipment is not worth the $120 being charged. Unfortunately, we do not provide discounts on unreturned equipment. 

Of course it is a scam. 

1. A simple search online finds the equipment new, in original packaging, is sold for $40 to $100 less than the $120. It is not a matter of 'feeling' that the equipment is not worth the $120 being charged or of getting a 'discount.' So, to start with, there is an artificially high charge for equipment, on Xfinity's bet that a decent percentage will never be used, be forgotten about, and never returned.

2. The lack of clear communication ahead of time, so that the customer is on notice that the 'free' box that they didn't request is a $120 problem on the other end, usually years later - this is the second obvious 'tell' that xfinity knows what it is doing, and doesn't plan on giving up its money-maker.

I now have the same issue! I accepted the offer when it was offered to me years ago, but never even used them. I was explicitly told by the agent "It's free, so if u try and like it, great! If u don't, just toss em aside!" 

Hi there and welcome to Comcast @user_fv8xcz. I am sorry about the confusion on our streaming box. Our Streaming box is free every month but do need to be returned if the service does get disconnected to avoid any unreturned equipment fees. 

This non-answer is just one more indication that xfinity is enjoying their scam and has no intention of ending it.

An actual answer would start with: "Here is the notice to people that we have been giving ahead of time" or "We don't give a notice and don't plan to start now" etc. 

Thank you for reaching out to us @user_iv57gv! We regret to hear you weren’t informed the Flex box would need to be returned. Once returned the equipment charges will be automatically credited. To return the equipment, we have this dedicated article on ways to return Xfinity Equipment here.