Visitor
•
3 Messages
Unreturned equipment charge scam
I canceled Xfinity internet service in January. I was then sent a bill for $120 for unreturned equipment. I was informed this is for a Flex device. I think I received this a couple years ago free from Xfinity. I was never told it was to be returned if I ever cancelled. I never used it. Can't even say for sure I received it back then. I do not know what to do. I do not have the device and I can't pay, nor do I think I should have to pay the $120 equipment charge. Is this device really $120 new? I feel taken advantage of.
XfinityPeterH
Official Employee
•
1.3K Messages
3 months ago
@hh1368hh Thanks for your post and your feedback. The Flex box was free as in no monthly fee, but yes if you canceled your service the equipment would need to be returned or as you are seeing you would be charged a fee for not returning it. Since you do not know where the equipment is you are liable for the unreturned equipment.
1
0
EG
Expert
•
105.6K Messages
3 months ago
The concern is not "Xfinity Compliments" related......................... Topic moved here to the proper help section.
2
0
user_703sbs
1 Message
17 days ago
I also have the exact same situation, It was never disclosed that this "free streaming box" needed to be returned, it is a very deceptive offer. I think this needs to be specified in the agreement, however it is not listed anywhere.
0
0